Live chat with an AI co-pilot — without the subscription tax
An AI-powered chat widget and agent dashboard for your website. Business hours, away messages, offline contact forms, unlimited agents. Plugin is free with every TAC care plan — AI inference is BYOK (you bring your own OpenAI, Anthropic, or OpenRouter key and pay providers directly at cost).
Stop paying per-seat for live chat
Intercom, Zendesk, and Chatwoot all charge per-agent every month — forever. SiteMind Chat is bundled with your TAC care plan, runs on our infrastructure, and keeps your conversations on our servers, not a third party's.
Plugin is free. AI inference is BYOK.
The software — widget, dashboard, conversation management, business hours, away messages, offline form, email alerts, unlimited agents — is included free with every TAC care plan. The AI tokens the bot uses to answer visitors are billed by your AI provider directly to you, at their cost. No TAC markup, no per-message fee, no middleman.
Software — Free
Widget, dashboard, hours, away, offline form, unlimited agents and conversations. Bundled with every TAC care plan at no extra cost.
AI Inference — BYOK
You bring the API key (OpenAI, Anthropic, or OpenRouter). Your provider bills you directly for tokens used — typically pennies per conversation. Or run locally with no key and no inference cost.
Training + Support — Billed Separately
Writing system prompts, tuning the knowledge base, edge-case testing, ongoing maintenance. Hourly or flat-fee retainer — separate from your care plan.
Everything your team needs to handle visitors
A lean, focused product — the features clients actually use, none of the bloat.
AI Bot On Your Knowledge (BYOK)
Upload FAQs, documents, or a URL and the bot answers visitors instantly based on your content. You bring your own API key for OpenAI, Anthropic, or OpenRouter — your provider bills you directly for tokens used. Or run locally with no key and no inference cost.
Real-Time Agent Dashboard
Take over from the bot with one click. Assign, resolve, and track conversations. Live push via WebSocket — no page refreshes. Unlimited agents, unlimited conversations.
Business Hours + Timezone
Set open and close times per day of the week in any IANA timezone. Visitors see a live status dot — green when you're open, grey with the next open slot when you're not.
Away Message + Offline Form
Custom away message outside hours. Optional contact form captures name, email, and message — you get the email, the visitor gets peace of mind.
Email Alerts When Offline
Not logged in when a visitor messages? We email you the conversation with a direct link to reply. Throttled to protect your inbox; no reply gets lost.
Your Data, Your Server
Conversations live on our infrastructure, not a third-party SaaS. No data mining, no training on your visitors, no "plan upgrade to export your data."
Security-First
Encrypted API key storage, prepared statements on every query, Redis-backed rate limits, honeypot anti-spam, CORS locked to the dashboard domain. Audited and hardened before client rollout.
One-Line Install
A single script tag on your WordPress site (or any site). The widget loads async, stays out of the way, and matches your brand color. No theme changes required.
Three pieces, working together
1. Widget on your site
A small chat bubble in the corner. Visitors click to open, type a message, and get an instant reply from the AI or a live team member.
2. AI handles the easy ones
The bot reads your knowledge base and replies in seconds. If it's unsure — or the visitor asks for a human — the conversation flags for takeover.
3. Your team takes over
Log into the dashboard, click the conversation, reply. Visitors see your message live, no refresh. Resolve when done; the AI picks up the next visitor.
Plugin free. AI inference BYOK. Training + support separate.
Three distinct line items, clearly separated. No hidden fees, no per-seat caps, no surprise AI bills — you see your provider's token usage on their dashboard, not ours.
Plugin — Included Free
The widget, the agent dashboard, business hours, away messages, offline form, email alerts, unlimited conversations and agents — all free with every TAC care plan. No per-seat fees, no message caps.
AI Inference — BYOK (Your Bill)
You bring your own key for OpenAI, Anthropic, or OpenRouter. Your AI provider bills you directly for tokens used — typically pennies per conversation. Or run locally (llama.cpp) with no key and no inference cost.
Questions? Book a call →Training + Support — Billed Separately
System-prompt writing, knowledge-base tuning, edge-case testing, scenario design, team training, and ongoing maintenance. Hourly or flat-fee retainer. Separate from your care plan and from your AI provider bill.
Get a quote →Ready to add live chat to your site?
Book a 20-minute demo. We'll walk you through the widget, the dashboard, and the business-hours flow — then help you decide whether SiteMind Chat is the right fit.